Terms of service

Welcome to Wellness Concept (M) Sdn. Bhd. By accessing our website, placing an order, or purchasing our products, you agree to the following Terms of Service. Please read them carefully before using our website.

1. General Information

This website is operated by Wellness Concept (M) Sdn. Bhd. Throughout the site, the terms “we”, “us”, and “our” refer to Wellness Concept (M) Sdn. Bhd.

By using this website, you agree to comply with these Terms of Service, including our Delivery Policy, Refund & Exchange Policy, and Privacy Policy.

2. Product Information

We aim to provide accurate product descriptions, images, prices, and information. However, product packaging, appearance, or details may vary slightly from the images shown on the website.

Our products are intended to support general wellness and a healthy lifestyle. They are not intended to diagnose, treat, cure, or prevent any disease.

Customers are encouraged to consult a qualified healthcare professional before using any product, especially if they are pregnant, breastfeeding, taking medication, or have an existing medical condition.

3. Orders & Payment

All orders placed through our website are subject to acceptance and availability.

An order is considered confirmed only after payment has been successfully received.

We reserve the right to reject, cancel, or limit any order at our discretion, including but not limited to cases of incorrect pricing, stock unavailability, suspected fraud, or misuse of promotions.

4. Pricing & Promotions

All prices listed on our website are in Malaysian Ringgit (RM), unless stated otherwise.

Prices, promotions, discounts, and product availability may change without prior notice.

Promotional offers are valid only during the stated period and cannot be exchanged for cash.

5. Delivery

We provide delivery to Malaysia, Singapore, and Brunei.

Deliveries within Malaysia cover both West Malaysia and East Malaysia. Deliveries to Singapore and Brunei are subject to additional shipping charges.

Customers are responsible for providing complete and accurate delivery details. We will not be responsible for failed or delayed delivery caused by incorrect or incomplete information.

Please refer to our Delivery Policy for more details.

6. Refund & Exchange

We do not support cash refunds once an order has been confirmed, except where required by applicable law.

However, we may offer exchange options, including:

  • Exchange for another product of the same value

  • Top-up to exchange for a higher-value product

  • Replacement of defective or damaged products, subject to verification

Please refer to our Refund & Exchange Policy for full details.

7. Customer Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information

  • Ensure your payment and delivery details are correct

  • Use our website only for lawful purposes

  • Not misuse, copy, hack, or interfere with the website

  • Not submit false, misleading, or harmful information

We reserve the right to refuse service if we believe a customer has violated these Terms of Service.

8. Website Content

All content on this website, including text, product images, logos, graphics, designs, and other materials, belongs to Wellness Concept (M) Sdn. Bhd. or its respective owners.

You may not copy, reproduce, distribute, or use our website content for commercial purposes without written permission from us.

9. Third-Party Services

Our website may use third-party services such as payment gateways, courier providers, analytics tools, or external links.

We are not responsible for the content, privacy practices, errors, delays, or service issues caused by third-party providers.

10. Limitation of Liability

Wellness Concept (M) Sdn. Bhd. will not be liable for any direct, indirect, incidental, or consequential loss arising from the use of our website, products, delivery services, or third-party services.

Customers use our products and website at their own discretion and responsibility.

11. Personal Data

By using our website or placing an order, you agree that we may collect and use your personal information for order processing, delivery, customer service, marketing communication, and business operation purposes.

Please refer to our Privacy Policy for more information on how we collect, use, and protect your personal data.

12. Changes to Terms

We reserve the right to update, amend, or replace these Terms of Service at any time without prior notice.

The latest version will be posted on this website. Continued use of our website means you accept the updated Terms of Service.

13. Contact Us

For any questions regarding these Terms of Service, please contact us at:

Wellness Concept (M) Sdn. Bhd.
A-G-5, Block Allamanda, 10 Boulevard,
Lebuhraya Sprint PJU 6A,
Kampung Sungai Kayu Ara,
47400 Petaling Jaya, Selangor.

Email: info@wellnessgroup.com.my