Refund policy
At Wellness Concept (M) Sdn. Bhd., we are committed to providing quality products and a positive customer experience. Please review our Refund & Exchange Policy carefully before making a purchase.
1. No Cash Refund Policy
All products sold on our website are not eligible for cash refund once the order has been confirmed, except where required by applicable law.
However, we may offer the following options, subject to approval:
- Exchange for another product of the same value
- Top-up the price difference to exchange for a higher-value product
- Replacement of the same product if the item received is defective or damaged
2. Exchange Eligibility
Requests for exchange must be made within 10 days from the date of receipt.
To be eligible for an exchange, the product must be:
- In its original packaging
- Unopened and unused
- In good and resalable condition
- Accompanied by proof of purchase, order confirmation, or receipt
Wellness Concept (M) Sdn. Bhd. reserves the right to reject any exchange request if the product does not meet the above conditions.
3. Defective or Damaged Products
If you receive a defective or damaged product, please contact our customer service team within 10 days of receiving your order.
Customers may be required to provide:
- Clear photos or videos of the defective or damaged item
- Order number or proof of purchase
- Photo of the parcel packaging, if applicable
Once verified, we will arrange a replacement of the same product or offer an exchange of equivalent value.
4. Exchange for Another Product
If you wish to change to another product, you may exchange your item for a product of the same value.
If the selected product is of higher value, you may top up the price difference.
If the selected product is of lower value, the remaining balance will not be refunded in cash, but may be handled at the company’s discretion.
5. Shipping & Handling Charges
Original shipping fees are non-refundable.
Customers are responsible for return shipping and handling charges, unless the exchange is due to a verified defective or damaged product.
Please keep your courier tracking number. Wellness Concept (M) Sdn. Bhd. will not be responsible for lost return parcels.
6. Return Address
Please mail approved return or exchange items to:
Wellness Concept (M) Sdn. Bhd.
A-G-5, Block Allamanda, 10 Boulevard,
Lebuhraya Sprint PJU 6A,
Kampung Sungai Kayu Ara,
47400 Petaling Jaya, Selangor.
7. Processing Time
Exchange or replacement requests will be processed within 1–2 weeks after our office receives and verifies the returned item.
8. Website Purchase Only
This policy applies only to products purchased from:
Products purchased from other retail stores, distributors, agents, or third-party websites must be handled directly with the original place of purchase.
9. Contact Us
For any questions or exchange requests, please contact our customer service team:
Email: info@wellnessgroup.com.my