Shipping policy

At Wellness Concept (M) Sdn. Bhd., we aim to process and deliver all orders smoothly and efficiently.

Delivery Coverage

We provide delivery to Malaysia, Singapore, and Brunei.

For Malaysia, delivery is available to both West Malaysia and East Malaysia.
For Singapore and Brunei, additional shipping charges will apply.

We do not deliver to P.O. Box addresses.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct street name, postcode, contact number, state, and country.

Wellness Concept (M) Sdn. Bhd. will not be responsible for failed or delayed delivery caused by incorrect or incomplete information.

Processing & Delivery

After payment is successfully completed, orders may take up to 7 business days to process and ship out.

Business days exclude weekends and public holidays.

Orders placed on Friday, weekends, or public holidays will usually be processed on the next business day.

Delivery Arrangement

Each order will be delivered to one delivery address only.

If you are not available to receive your parcel, please contact the courier service directly within the required time frame to arrange re-delivery or self-collection.

Packaging

We use standard packaging materials for all orders.

Contact Us

For delivery enquiries, please contact:

Email: info@wellnessgroup.com.my